Retain cream hoodie

Details:

• Colour: Cream
• Oversized fit
• Unisex
• 350 grams - 100% Cotton, Organic open end
• Brushed molton 85% spun and comb organic cotton, 15% recycled polyester
• Fair, sustainable clothing
• GOTS, OCS Blended, OCS 100 en Oeko Text certificated

Models:
Retain is 1,83m and wears size L, Rémon is 1.81m and wears 
size M, Bernice is 1,78 and wears size M

If you are not entirely satisfied with your purchase, we’re here to help.

Return Policy
You may return your purchase, within fourteen (14) days after receipt of your order, in accordance with the following instructions from Retain Music regarding returns. 

During this 14-day term you are obliged to take reasonable care of the Product and its packaging. You will only use the Product in the matter necessary to inspect the nature and specifications of the Product. 

The Customer will immediately – at least within fourteen (14) days after notifying us of your request to cancel the purchase – return the Products to us.

Damaged or Incorrect Product
If you received a damaged product, please notify us immediately via the contact form on the contact page or send an email to info@djretain.com. We may ask you to provide us with photographic evidence.

Product was not received
In case Customer has not received the order within the time range indicated, please first check the track and trace code provided by the carrier. Please allow 5 more working days before arrival of the order before contacting us via the contact form on the contact page or send an email to info@djretain.com.

Before you return a product, please make sure that:
The product was received in the last 14 days. The product is sent back with its original packaging, with the original tags attached. Product(s) must not have been worn, washed or altered in any way, and must not show any signs of use.

The right of withdrawal is excluded in the following events:
(i) Product, by reason of its nature, cannot be returned due to hygienic and health
reasons and the sealed packaging has been breached;
(ii) personalized merchandise; or
(iii) Product has been altered or damaged by Customer. 

Customer should cancel the purchase of a Product by informing Retain Music clearly and in writing that it wants to cancel the order via the contact form on the contact page or send an email to info@djretain.com. The risk and burden of proof of correct and timely compliance with instructions in this is with Customer.

How to return a product:
Customer will be responsible for the cost of returning the Product, in its original condition with the tags attached. We advise you to use a trackable shipping service and purchase shipping insurance. We don’t guarantee that we will receive your returned item.

After we have received the product:
If Customer cancels the purchase of a Product in accordance with the instructions as specified herein, Retain Music will process the refund due to you as soon as possible and after receipt of the sent product(s). A refund will be via the same method of payment as of the order, unless agreed upon differently. 

New order
It is not possible to replace your item with a new item by returning the order. If you want to order a new item (product or new size), you must place a new order on the website. 

Send the product with its original packing to:
Retain Music, Aalscholverstraat 19, 3362NA, The Netherlands

Contact us
If you have any questions about our Returns and Refunds Policy, please contact us: By email: info@djretain.com

Please wash me cold, inside out, hang dry, do not iron the decorations directly.